Charter Internet Phone Number for Your Internet Issues

It’s Saturday and you wake up looking forward to spend the day lazing around and binge watching online. You turn on your computer only to find your browsers aren’t loading. You wait a few minutes and reload the page, it still can’t load. You check back after an hour or so but you still don’t have any signal. Is Charter Internet down? What should you do? Before you grab the phone to call the Charter Internet phone number for support, see if you can fix it from your end. Most of the time, the problem has something to do with the connection of the cable which we can easily fix. To learn more about internet cables and some troubleshooting tips, read this. It will be quicker that way. Sometimes the problem is really not a problem. This is true for both Internet and Cable issues. If it happens that your internet is fine but your cable is not, then you can refer to this article for help. But if it is really the Internet that’s ruining your plan for the day, then we will teach you the steps to solve this internet connection problem.

- no internet connection


Here are troubleshooting methods you can do to fix your internet connection before calling the charter internet phone number:


First, check to see if your modem and router are turned on. The lights should be an indicator if there is just an unplugged cable or if there us really outage from the end of your provider.

Maybe you just need to restart your modem.Here’s how to do it:
If you’re using a modem and router: Turn off your computer. Unplug the power cord from the modem (found at the back) and the router. Wait for at least 30 seconds before you plug back the modem. When it has been reconnected, wait for another 2 minutes then turn your computer back on. Check your Charter Internet status by going to two different websites. It would also be advisable to check your internet speed by going to this website. If in the process of doing this, you encounter a problem, or you feel like you need someone to walk you through it, call the Charter Internet phone number .


Another troubleshooting method you can try is power-cycling. This means you’re going to reset your modem. This is how you do it:

1)       Turn off your computer.

2)       Turn off your modem or unplug it if there is no switch.

3)       Detach all the cables from your modem – power cord, coax cable and ethernet line

4)       Wait for a few minutes.

5)       Plug the modem cable back in.

6)       Plug back the other cables in order: coax cable, ethernet line, power cord.

7)       Turn on the modem. Check if the lights are on.

8)       Turn your computer back on and surf the internet to see if you can already connect to the websites.


Check for available connections. On your taskbar at the bottom of your screen, look for the internet icon. If there’s an X, it means you are not connected to a network. Click on the icon and it will open a window where you can see available networks. When you see the name of your wireless network, click on it and hit “Connect”.

If you don’t see the name of your network click “Add”, then hit   “Manually connect to a wireless network” and enter your wifi information.

 troubleshooting: before calling the charter internet phone number


After trying these steps and your internet is still not working, call the Charter Internet phone number. The support staff works round the clock, 24 hours a day, 7 days a week to give you assistance anytime you need it.

The charter internet phone number to call in case of technical problems is 1-877 581 3485 then press 3.

If you don’t want to go through the Charter Internet phone number you can also ask for help through the chat support found on the website.